Privacy Policy

1. Introduction

KakiParcel (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our services.

By using KakiParcel’s services, you consent to the practices described in this Policy.


2. Information We Collect

We may collect the following personal data from you:

  • Identity Information: Name, NRIC/Passport (if required by customs).

  • Contact Information: Phone number, email, delivery address.

  • Transaction Information: Order details, payment records.

  • Logistics Information: Tracking numbers, shipping details.


3. How We Use Your Information

We use your personal data for:

  • Processing purchase requests (e.g., buying from 1688, Taobao).

  • Managing and delivering shipments from China to Malaysia.

  • Communicating order status, shipping updates, and customer support.

  • Complying with legal, tax, and customs obligations.

  • Improving our services and preventing fraud.


4. Sharing of Information

We may share your data with:

  • Logistics & Courier Partners: To deliver parcels.

  • Payment Processors: To process payments securely.

  • Customs Authorities: Where required by law.

We do not sell, rent, or trade your personal data to third parties.


5. Data Security

We take reasonable measures to protect your personal data from unauthorized access, disclosure, or loss. However, no system is completely secure, and we cannot guarantee absolute protection.


6. Data Retention

We retain your personal data only as long as necessary to fulfill service obligations, legal requirements, or dispute resolution needs. Afterward, data may be securely deleted or anonymized.


7. Your Rights

Under the Malaysia PDPA, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Withdraw consent to data processing (subject to service limitations).

  • Request deletion of your personal data, where legally applicable.

Requests can be made by contacting us at: [Insert Contact Email/Phone].


8. Cookies & Tracking (if you run a website)

If you access our website, we may use cookies to enhance user experience and analyze traffic. You may disable cookies in your browser, but some features may not function properly.


9. International Transfers

As our services involve shipping from China to Malaysia, your personal data may be transferred internationally. By using our services, you consent to such transfers where necessary.


10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our official channels and effective immediately upon posting.


11. Contact Us

For questions or requests regarding this Privacy Policy, please contact:
Gemilang Parcel (KakiParcel)
Email: kakiparcel@gmail.com
Phone: 011 541 13138